Pricing and Refund Policies, Payment Terms

By filling and submitting the electronic form, you are agreeing to purchase the products and/or services offered by Astroica.com. You acknowledge that Astroica website reserves the right to amend or update the provisions of the Terms and Conditions, at any time, without prior notice whatsoever to any parties.

Pricing Policy

The world expands and modernizes every minute, and that is what gave Astroica.com a direction of business and service. We focus on providing all users quality information that would help them to know all the finer details in life. Our Pricing Policy aims at giving the best of services in the most cost effective manner.

Our Pricing Policy includes the following aspects:

Price Structure Policy

All our pricing schemes are customized according to the special services that are rendered to the users. The pricing structure for each specific service or product will be explained or displayed in the concerned pages. Kindly note that the pricing is bound to change as and when changes, alterations, additions or omissions are made in the products and services.

The price for the product or service will be as it is at the time of order placement. Any offer or change in pricing will have no effect on the price of products or services ordered before such offer or price change is announced.

The price of each and every product of Astroica.com is decided after careful studies of the market, demand and production costs. This may or may not change as per the fluctuations in the industry.

The decisions for any price change, or offers, will remain at the sole discretion of the management of Astroica.com and the team can amend the pricing structure without prior announcements to the public.

Resale Policy

The products and services that are being sold by Astroica.com are strictly the creation of Astroica.com and are intended for personal use only. You are in no way allowed to resell, change, or sabotage the image and product or service. Astroica.com reserves the right to sell its products and services and can deny sale of its products and services if we feel that the intention of the buyer is resale or is against the interest of our company and/or its policies.

Payment Cycles

Each product or service will have its own individual payment cycle or time period. You can find them in the concerned pages and these will change as per the number of orders made by the buyer.

Offers

From time to time, as per our marketing plans, we will offer special product and service packages that are highly cost effective for the buyer. These offers would apply to specified periods of time and after that the offers tends to cease.

Delivery and shipping policy

Please keep these things in mind:

• All products can be ordered through the website Astroica.com and they can be delivered anywhere within India.
• Astroica.com will arrange the ordered and paid products to be delivered to the registered shipping addresses through courier or Indian Postal Service.
• Tracking code will be sent to your registered email id once the product is shipped from our warehouse.
• Also note that the shipping process will be initiated only after the buyer makes a successful payment for the product/ service and the amount reflects in our account.

To know about our refund, cancellation and return policy please continue reading.

Refund Policy

The refund policy mentioned here lasts for a specific period of 7 days from the date of successful payment. If the days have exceeded since the time of your purchase, we won’t be in a position to provide you with a refund or exchange. After a certain period of time, the refund policy loses its credibility and eventually becomes expired or invalid.

Astroica.com reserves the right to amend or update the provisions of the refund policy, at any time, without prior notice whatsoever to any outside parties.

In order to complete your refund, we will need the submission of a receipt / proof of purchase / email id from which you started the purchase. If you used a credit card or debit card to transfer payment, please make sure the card is active at the time of initiating refund request. If the card has been cancelled or is inactive, a refund may not be quite easy.

Refund Period

Upon wanting a refund you will have to communicate the same to Astroica.com within a period of 7 days from the date of payment transfer.

The refund will be initiated by us within a maximum period of 10 working days. In case of strikes, disasters or any other unforeseen events, we may not be in a position to continue our services and so the refund may be further delayed.

General Returns Policy

Return, Exchange, Cancellation and Refund Policy

Upon wanting a refund you will have to inform us the same within a period of 7 days.

Any dispute after the 7 day period will not be entertained.

The refund will be paid in full amount or free of cost replacement of the product will be done within a period of 10 working days after the product was last delivered.

The reasons for the full refund should also be stated like if -

• The product you received was in damaged condition in transit. If so, you need send a photo of the damage within 24 hours of receiving the product. You will need to report the damage within 24 hours. Any notification after that, will not be considered for refund or replacement.
• The proof of damage can be send to customersupport@ennexa.com within 24 hours.
• You received the wrong product instead of the one you ordered.
• In the situation that our delivery partner was not able to track your address and name and hence returned the same to us.

The refund will not be paid in full amount under the following conditions:

• If the receiver was not present at the shipping address at the time of delivery- then the product will automatically be retuned to Astroica. We will refund you back, but, in such a case, you will have to bear the return-shipping costs and additional taxes. The balance will be returned to your bank account.
• If you are not satisfied with the product, you can return it- in the original, undamaged and unopened packing. We will refund you back, but, in such a case, you will have to bear the return-shipping costs and additional taxes. The balance will be returned to your bank account.
• If we notice any purposeful damage in the case of return, then no refund will be made for the same.

Rules for the Refund

• For a full refund, the product should be returned back to us in the original package both in unopened and undamaged condition, including all original tags/labels attached along with proof of purchase
• If the package/invoice/labels or original tags appear to be damaged, then you are not eligible for any refund.
• It should be returned within 7 days which will be clearly mentioned on invoice of the product.
• Once we have received the product back and verified its condition, we will initiate the refund process of handing back your money within 10 working days.
• The refund money will be deposited back to the same account (online banking/credit card/debit card) from which the first payment was done. It may take up to 2-3 additional days for the amount to reflect in your account.
• Product once sold cannot be exchanged for any other product.

Late Refunds or Missing Refunds

If you have followed all the instructions above and still haven’t received a refund, try some of the following steps -

• Make sure that you have checked your bank account / ATM account.
• Contact your credit/debit card company and enquire the details and wait for some time before your refund is officially posted.
• Contact your bank, clarify with them and wait for the same. Normally there is a certain amount of processing time before a refund is posted.

Once you have followed the said instructions and still don’t see any progress in receiving your refund money, you can contact us directly at Astroica.com and we will look into the problem.

Cancellation Policy

• If you plan on cancelling an order that has already been shipped but hasn’t been delivered, contact the sales/support team and inform them at the earliest as possible.
• Suppose you cancel an order, that has already been shipped out from us to the courier company, the delivery package will still be brought to your location. Kindly do not accept the order.

Important: At the time of receiving the delivery of the product you ordered, make sure that the product you are about to receive is undamaged, properly packed and approved of the same by the delivery person. Upon noticing any slight damage, do not receive the product and please inform the same to the sales support services immediately.

Approval of the Policy

It is your responsibility to read out the‘’Terms of Agreement’’, regarding our Refund Policy. Once you have placed an order at Astroica.com, we consider that as a notion of your approval and are aware of our rules and regulations concerning the policy and that you fully abide by its terms.

If you are not in a position to accept the Terms of our Policy, we request you to not go further and make the purchase. If you have any enquiries our doubts regarding the Refund Policy, please contact us at Astroica.com.

Communications

All those who order, will receive a notification email and SMS explaining the status of your order. An SMS or OTP will also be generated to validate the process of sale.

Kindly confirm to the notification email or SMS that is being send to you, as that will help us proceed with sales in a timely manner. Ensure that the mail is white listed and does not reach your spam folders too.

Note: Please keep in mind that you need to maintain the same email id throughout the entire process from booking, paying and until delivery of the final product/products.

Also communications and updates of whatever kind (related to the product and offers) will be sent to the email id that you had entered at the time of booking the product.

In case, you have forgotten the password of your Order ID, feel free to click on the ‘Forgotten Password' and our team will generate a new password for you.

The Buyer is requested to authorize Astroica website to send the service and transactional related emails and SMS messages, even if the buyer’s contact number has been listed as DND with their concerned telecom regulatory authority.

In case you have done so, you may miss some of our communications and we are not responsible if you have not been able to receive our timely updates. After booking, if you do not confirm the details in time, the contract stands to be closed.

So white list our communications to prevent the lapse of the contract or ordering process.

You are free to contact Astroica.com via these modes:

Queries and Complaints

Still, if you have doubts or suggestions, feel free to discuss with our staff. In case of any errors with regard to pricing, you are requested to contact customersupport@ennexa.com

Third Party Services

Astroica website services may use the content, services and other related information from various third party providers and vice versa also. The information provided by site visitors may be shared with third party companies for official work related matter and not for any vested reasons.

Astroica website services are not liable for the incompetency or suspension of services from the side of the third party providers. As a buyer, you are solely responsible to enter the right information in the forms. If any errors, mismatches or discrepancies are found; it will not be the responsibility of the website to make changes or redo the work.

Disclaimer

All the information that is contained on Astroica.com has been collected from sources that are reliable. Astroica.com spends time and money on a fully fledged research to provide the best of information to our viewers. We disclaim any warranty connected to the completeness and accuracy of the advice that is shared within the information.

You, as a viewer or buyer shall take the sole responsibility and discretion of relying on such facts and information. It is best advised that you also seek professional help and advice from experts in the concerned fields for the same.

You comply with the fact that you will not act against Astroica.com for personal, informational or legal purposes. Astroica.com reserves the complete right and authority to modify the content or its subsidiary sections at any time. We also reserve the right to discontinue or make significant alterations with regard to the products, services and even content without prior notice to the users of the products and services.